Reflex Uses SYWARE, Inc. Visual CE 9 Software to Better Service Wal-Mart
Software Announcement / News
Reflex Uses SYWARE, Inc. Visual CE 9 Software to Better Service Reflex Customers Including Wal-Mart, Home Depot, Canadian Tire Corporation and Rona, Inc. to Eliminate Paperwork and Leverage the Power of Mobile Computing
CAMBRIDGE, MA, U.S.A., March 18, 2005, SYWARE, Inc., announced Reflex has successfully deployed SYWARE’s Visual CE 9 to mobilize information between the enterprise and the field, rapidly convert paper-based or PC processes into mobile applications, and fully leverage the power of Field Force Computing. Reflex representatives service Wal-Mart (NYSE: WMT), Home Depot (NYSE: HD), Canadian Tire Corporation (TSX: CTR.NV), Rona, Inc. (TSX: RON) and other customers with locations in Canada. They were able to eliminate a previous reliance o n paper-based processes using SYWARE Visual CE 9 software.
“Reflex representatives enter the field to service products and displays for their client stores and suppliers to those stores. For example, Reflex checks retail store sites to determine if products are priced correctly, in stock, still active as saleable products and if point of purchase materials are available for consumers to read about products o n the shelf. This work becomes slow and difficult when you have to verify this information with multiple products and vendors in hundreds of stores across the country— using paper-based processes. As a result, Reflex is the best positioned company in the market to serve the largest retailers and distributors of hardware, home renovation, gardening products and other household items,” said Linda Testa, President, Reflex. “Reflex also uses Product Knowledge training o n handhelds as a reference database. This allows Reflex representatives in the field to access volumes of technical specs, product features and benefits, all o n the Pocket PC. As a result, this enables our clients’ store associates to deliver a superior customer experience every day,” Testa added.
Previously, Reflex representatives navigated through, and answered, multiple questions o n paper-based forms to service customer sites. Today, Reflex uses SYWARE’s Visual CE 9 to do all of this work in a paperless environment with electronic dropdown forms. Reflex uses over 60 electronic forms, 20 tables and over 100 entry screens o n the Dell (NASDAQ: DELL) Axim Pocket PC to leverage Field Force Computing and better facilitate the collection of information, reduce paperwork and service end-customers. Reflex’s customer-specific data can be downloaded, collected, displayed, modified and automatically synchronized.
“We are extremely pleased that Visual CE 9 is used to liberate Reflex’s customers, including
To evaluate or purchase SYWARE products, visit: http://www.syware.com/lp/visualce/
About SYWARE, Inc.
The cornerstone of SYWARE’s product line is Visual CE®, the award-winning database and forms development tool for Windows Mobile and Windows CE handhelds. A diverse, international panel of industry experts awarded SYWARE Pocket PC magazine’s “Best Software Award 2004” in the database category, as Visual CE is used by small-to-medium-sized businesses around the world— and trusted by FedEx (NYSE: FDX), ChevronTexaco Corp. (NYSE: CVX), Cargill, Inc., Coca-Cola (NYSE:KO), General Dynamics (NYSE: GD) and the U.S. Geological Survey. SYWARE is also the creator of mEnable®, a flexible software architecture for real-time wireless access to enterprise data located o n corporate servers, and FoneDB®, the first database software for Microsoft Smartphone devices. For inquiries, contact Joe Romano, Partner, HighGround, Inc. at 781-279-1320 x 208 or firstname.lastname@example.org.